Fresh Direct Reviews and Complaints

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Fresh Direct Reviews

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  • Fresh direct order



    Here is the complaint I sent to Fresh Direct: I placed my first order with FreshDirect on Saturday, May 8, 2011. This resulted in TWO, identical pre-authorization holds on my checking account in the amount of $89.92. (I understand the pre-auth hold process. Please be clear - this is a DUPLICATE hold.) As of today, Wednesday, May 11, FreshDirect has released only ONE of the pre-auth holds, replacing it with a debit for the actual cost of the order ($82.77). The DUPLICATE hold REMAINS. When I contacted FreshDirect by phone on Sunday, I was told that there was a record of only one... More...
    (Miscellaneous)
    RRBklyn's Picture   RRBklyn    1 Comments   Comments
  • Screwed up my New Year's Eve



    Fresh Direct never delivered my New Year's eve order for a party and never called to let me know they weren't coming. I waited, and they never showed up, I tried to contact them by phone (on hold for 1 hour) and emailed their customer service department to no avail.The prices are too high; the selections aren't great; and since they can't be relied on to deliver, they aren't even convenient. More...
    (Delivery Services)
    bevette's Picture   bevette    0 Comments   Comments
  • Awful



    I live in Jackson Heights, where neighbors regularly get Fresh Direct Deliveries. EVERY time they deliver they leave that LOUD engine idling while they go out. It's so annoying! Have they no concern for NOISE POLLUTION? My entire apartment vibrates from the @$#% monster truck. I've complained to the precinct, to the EPA and to the company and still I hear monster noise. I can't abide Fresh Direct. Go back to Manhattan. More...
    (Delivery Services)
  • Fresh Direct expensive addiction



    OK...the site is user friendly and the produce and fish are really great. They are probably more costly than Whole Foods or Citarella. They had a bad spate of problems with delivery slots being available. I suspect that they may have been hiring un-documented workers and the law caught up with them. The problem is, why the cost add-ons? There are charges for delivery, fuel pass-alongs, traffic charges, etc. This usually adds a hefty fee to their already pricey product. It is so convenient to sit at "work" and order groceries and then forget about it, until the appointed delivery... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    SallyNYC's Picture   SallyNYC    1 Comments   Comments

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